Shipping policy

We want every WARDOBE order to reach you quickly, safely, and without hassle. This policy explains how we ship, delivery timelines, charges, and what happens if something goes wrong.

1. Where We Ship

We currently ship across India only — covering all states, union territories, and serviceable pincodes through our logistics partners.

We do not offer international shipping at this time.

If you are unsure whether your pincode is serviceable, check at checkout or email us at support@wardobe.com before placing your order.

2. Shipping Fees

  • Orders above ₹1,199 → Free shipping
  • Orders below ₹1,199 → ₹69 – ₹149 (based on delivery location)

The exact shipping fee is calculated at checkout. You will see the final amount before confirming your order.

3. Cash on Delivery (COD)

COD is available across India.

  • Pay in cash when your order is delivered
  • Ensure someone is available at the delivery address

If a COD order is returned due to non-availability, reshipping charges may apply.

4. Order Processing & Delivery Time

  • Order confirmation: Immediate (email confirmation)
  • Dispatch: Within 1–2 business days
  • Delivery after dispatch: 3–5 business days (depending on location)
  • Total delivery time: 2–5 business days

Orders placed on weekends or public holidays are processed the next working day.

During sales or high-demand periods, delivery may take slightly longer.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link via email.

If you don’t receive it within 2 business days:

6. Lost or Damaged Orders

If your order is lost or arrives damaged, contact us within 48 hours of the expected delivery date.

We will:

  1. Attempt to reship your order at no extra cost
  2. If reshipping isn’t possible, issue a full refund

To raise a claim:
Email support@wardobe.com with:

  • Order number
  • Photos (for damaged items)

⚠️ Claims after 48 hours may not be eligible.

7. Incorrect Delivery Address

Please double-check your address before placing the order.

WARDOBE is not responsible for deliveries to incorrect addresses entered at checkout.

If you made a mistake, email us immediately — we’ll try to fix it before dispatch (not guaranteed).

8. Delays Outside Our Control

Delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural events
  • Courier disruptions

We will keep you informed and work to resolve delays as quickly as possible.

9. Contact Us

For any shipping-related queries:

  • Email: support@wardobe.com
  • Instagram: @wardobe__
  • Response time: Within 24 hours (business days)

WARDOBE
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